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60 Night Comfort Guarantee

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  1. The guarantee is limited to two exchange’s per purchase.
  2. The mattress needs to be slept on for a minimum of 14 nights (to allow your body to adjust to the new mattress) and a maximum of 60 nights from the date the mattress was delivered.
  3. A mattress that is damaged or soiled in any way, will be exempt from the 60-night comfort exchange guarantee.
  4. A mattress protector must be purchased with the mattress to ensure the mattresses protection.
  5. If the amount of your original mattress purchase is less than the replacement mattress, it is up to the discretion of the store as to either the sale price is held, or recommended retail price applied.
  6. If the amount of your original mattress purchase is more than the replacement mattress, an In-Store credit will be given.
  7. A delivery and pick-up fee will be charged to customers for the comfort exchange service.
  8. The Comfort Exchange is only valid at the store of purchase.
  9. This policy does not apply to pillows, custom-made orders or sales of floor stock mattresses. Custom-made orders include mattresses made to non-standard sizes (e.g. caravan mattresses) and zipper/ velcro mattresses.
  10. The owner or manager of the Sleep Doctor store from where the mattress was purchased will have absolute discretion as to the application of these terms and conditions.

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